Privacy Policy

This Privacy Policy describes how VR Zenithora ("we", "us", or "our"), operating the website vrzenithora.info, collects, uses, discloses, and safeguards your personal information when you visit our website or interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using vrzenithora.info, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Who We Are

VR Zenithora is an Australian-based virtual reality information and community platform. Our registered office is located at Level 12, 1 Market Street, Sydney NSW 2000, Australia (ABN 12 345 678 901). For privacy-related enquiries, please contact us at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact form submissions: your name, email address, state of residence, and the content of your message.
• Newsletter subscriptions: your email address.
• Venue submissions: business name, address, contact details, and any other information you choose to include.

2.2 Information Collected Automatically

• Log data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
• Cookies and similar technologies: session cookies, preference cookies, and analytics cookies. See our Cookie Policy for full details.
• Device information: device type, screen resolution, and language settings.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and updates, where you have subscribed.
• To improve and personalise our website content and user experience.
• To analyse website traffic and usage patterns using aggregated, anonymised data.
• To detect and prevent fraud, abuse, or security incidents.
• To comply with our legal obligations under Australian law.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: where you have given us explicit consent (e.g., subscribing to our newsletter or submitting a contact form).
• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our website and preventing fraud, provided these interests are not overridden by your rights.
• Legal obligation: where we are required to process your information to comply with Australian law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: trusted third-party service providers who assist us in operating our website (e.g., web hosting, email delivery, analytics). These providers are contractually bound to keep your information confidential and use it only for the services they provide to us.
• Legal requirements: where disclosure is required by law, court order, or government authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

Our website is hosted in Australia. Some of our service providers may be located overseas (including the United States and European Union). Where we transfer personal information overseas, we take reasonable steps to ensure it is protected in accordance with the Australian Privacy Principles.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Contact form enquiries: retained for up to 2 years.
• Newsletter subscriber data: retained until you unsubscribe.
• Server log data: retained for up to 12 months.

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit and access controls for our systems.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date information.
• Request deletion of your personal information, subject to our legal obligations.
• Withdraw consent to processing at any time (where processing is based on consent).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Cookies

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, VR Zenithora, Level 12, 1 Market Street, Sydney NSW 2000, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).